Kaia Roll Neck | Cream | Fine Knit

Processing Time

Orders are usually processed and shipped within 1-2 working days, excluding weekends and holidays. During peak seasons, processing times may vary. We truly appreciate your understanding and patience during these busy times.

United Kingdom & United States

• Standard delivery usually takes 3-5 working days from dispatch.
• Express delivery usually takes 1-2 working days from dispatch.

International

• Shipping rates may vary and are calculated at checkout based on your location.
• Orders are typically processed within 1-2 working days.
• FedEx: 3-5 working days from dispatch.
• DHL Express: 1-3 working days from dispatch.
• We cover duties and taxes for international regions.
• Please visit our shipping and returns page for more information.

Pre-orders

• Pre-orders will be dispatched only once the stock is available. Estimated dispatch dates can be found on the product pages.
• All orders containing pre-order items will be dispatched in full only once the pre-order is ready. However, if you'd like to receive your in-stock items separately, please email our customer service team at contact@jakifashion.com.

International Duties and Taxes Paid

We ship internationally using DHL Express and FedEx International Connect Plus, with both offering a tracked, Delivery Duties Paid (DDP) service. This means we cover customs duties and taxes, ensuring a seamless delivery experience.

Dispatch Times:

• Orders are dispatched Monday to Friday, before 12pm GMT.

Free Shipping Thresholds:

• Canada: Free shipping on orders over $150 CAD.
• Australia: Free shipping on orders over A$170.
• Europe*: Free shipping on orders over €120.
• Asia: Free shipping on orders over $100.
• Middle East: Free shipping on orders over $100.
• USA: Free shipping on orders over $50.

For orders below these thresholds, a small shipping fee will apply. For more details, visit our Shipping and Returns page.

* EU Zone 3 Shipments must be sent via DHL Express & incurs a paid shipping fee.

Additional notes

Working days: defined as Monday to Friday, excluding Bank and Public Holidays.

Customs delays & PO boxes: Please note that international deliveries may be subject to delays due to Customs checks. We are unable to deliver to PO boxes or Armed Forces Territories.

Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL or FedEx sends shipping updates for your order.

Undelivered items: In the rare and unlikely event that your order cannot be delivered due to incorrect information provided by the customer or missed deliveries, the customer will be responsible for any additional shipping charges for redelivery.

Disputed delivery: Please note that JAKI has the right to request evidence before issuing any refunds. If you wish to dispute your delivery after the delivery carrier has issued confirmation of delivery, you are entitled to do so within 14 days of this confirmation.

Please submit your return through our Returns portal.

If you need assistance, you can also contact our customer service team at contact@jakifashion.com

You have 14 days from the date your order is delivered to return unused items for a refund. A handling or returns shipping fee may apply depending on your region and method of return.

Please note that sale items purchased in the United States are final sale and are not eligible for a refund. However, they may be returned for an exchange or store credit, subject to our Returns Policy.

Where applicable, pre-paid return shipping costs are non-refundable.

For full details of our returns policy, including region-specific information, please visit our Shipping and Returns page.

Online purchases cannot be returned to JAKI physical stores and must be sent back to our warehouse.

All returned items must be unworn, unused, in their original sellable condition, with all tags attached and original packaging included.

We cannot accept returns on items that show signs of wear, washing, make-up or sweat stains, noticeable marks, odours, outdoor use, or any condition that makes them unhygienic for resale. These garments will not be accepted and will be sent back at the expense of the customer.

This does not affect your statutory rights.