Processing Time
Orders are usually processed and shipped within 1-2 working days, excluding weekends and holidays. During peak seasons, processing times may vary. We truly appreciate your understanding and patience during these busy times.
United Kingdom & United States
- Standard delivery usually takes 3-5 working days from dispatch.
- Express delivery usually takes 1-2 working days from dispatch.
International
- Shipping rates may vary and are calculated at checkout based on your location.
- Orders are typically processed within 1-2 working days.
- FedEx: 3-5 working days from dispatch.
- DHL Express: 1-3 working days from dispatch.
- We cover duties and taxes for international regions.
- Please visit our shipping and returns page for more information.
Pre-orders
- Pre-orders will be dispatched only once the stock is available. Estimated dispatch dates can be found on the product pages.
- All orders containing pre-order items will be dispatched in full only once the pre-order is ready.
International Duties and Taxes Paid
We ship internationally using DHL Express and FedEx International Connect Plus, with both offering a tracked, Delivery Duties Paid (DDP) service. This means we cover customs duties and taxes, ensuring a seamless delivery experience.
Dispatch Times:
- Orders are dispatched Monday to Friday, before 12pm GMT.
Free Shipping Thresholds:
- Canada: Free shipping on orders over $150 CAD.
- Australia: Free shipping on orders over A$170.
- Europe*: Free shipping on orders over €120.
- Asia: Free shipping on orders over $100.
- Middle East: Free shipping on orders over $100.
- USA: Free shipping on orders over $50.
For orders below these thresholds, a small shipping fee will apply. For more details, visit our Shipping and Returns page.
Additional notes
Working days: defined as Monday to Friday, excluding Bank and Public Holidays.
Customs delays & PO boxes: Please note that international deliveries may be subject to delays due to Customs checks. We are also unable to deliver to PO boxes or Armed Forces Territories.
Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL or FedEx sends shipping updates for your order.
Undelivered items: In the rare and unlikely event that your order cannot be delivered due to incorrect information provided by the customer or missed deliveries, the customer will be responsible for any additional shipping charges for redelivery.
Disputed delivery: Please note that JAKI has the right to request evidence before issuing any refunds. If you wish to dispute your delivery after the delivery carrier has issued confirmation of delivery, you are entitled to do so within 14 days of this confirmation.